Wristbands
Your RFID wristband is your access to the festival. Every wristband is uniquely identified by a barcode and RF coded tag, linking the pre-purchased pass back to the purchaser. Passes are non-transferable - you cannot share your multiday pass. On entry to the festival you will be fitted with a wristband corresponding to your ticket type. You must leave your wristband on for the duration of its validity. Once the wristband is removed it becomes void.
RFID
Radio Frequency Identification (RFID) is a system that transmits the identity (in the form of a unique serial number) of an object wirelessly using radio waves. RFID is used in many industries and in our case takes the form of a chip that is inserted into each WOMADelaide Festival wristband for event access. The tag has a transmitter and receiver. The Pod (reader) on the festival gate transmits an encoded radio signal to identify the tag. The tag receives the message and responds with its identification information. Once validated we can instantly admit you into the festival. The tags' information, or customer’s booking information, is stored electronically on a secure database. The wristbands themselves do not hold any personal information. Wearers cannot be tracked and the chip has a read range of centimeters, so your privacy and location remains anonymous. Similarly, if a wristband is lost or stolen, it is simply cancelled and another wristband is issued, there is no tracking.
RFID wristband scanners streamline gate access by eliminating crowd congestion and queuing times; making the ticket scanning process easier and more efficient. The technology also eliminates fraud by ensuring people with fake wristbands cannot enter the festival.
Gift Vouchers
Gift vouchers are available for purchase in any format / amount. For more information, or to purchase, please contact bec (at) womadelaide.com.au. All vouchers MUST BE REDEEMED prior to the festival. They will not be redeemable at the gate.
Concession
The following entitle you to a concession priced ticket: Full-Time Student, Australian Pension Card holder, Centrelink Health Care Card holder and YHA member. Please note that you must bring your relevant proof of concession as you may be asked to provide this at the gates. Sorry, a Seniors Card does not entitle you to a concession ticket.
Youth Tickets
Youth Pass holders must be 13 - 17 years old at the time of the festival and proof of age may be required to gain entry. It is a condition of the event Liquor License that after Midnight all people under the age of 18 are in the company and supervision of an adult.
Minors are not permitted to enter the bars even if they are with a parent or responsible adult. Anyone who is considering being the nominated adult should consider this responsibility carefully as they will not be able to enter bars or licensed areas with minors. Proof of age ID is required when collecting a youth wristband - age must be under 18 on the last day of the festival.
Children
Children 12 and under are only admitted free when accompanied by a paying adult. There is no limit on the number of children under 12 an adult can bring in and they do not need a ticket in advance. Children MUST ENTER with a responsible adult, unaccompanied children will not gain access.
We ask that parents get a childrens wristband upon entry from just inside the gates, the Info Booth, or KidZone. Please write the parent's name AND mobile number clearly on the wristband. Parents should arrange with children to meet at the Info Booth if they get separated. If a lost child arrives at the Info Booth, WOMADelaide staff will try to contact the number on the wristband. If unsuccessful, they will contact the Emergency Operations Centre.
Group Bookings
Group bookings will be available once the Early Bird Ticket Sale ends. We can accommodate a mix of festival passes to achieve the group 10 pricing (based on Adult 4 or 3 day passes only). Group Bookings close 16 February 2018.
Companion Cards
WOMADelaide is a participant of the National Companion Card scheme, offering disabled patrons holding a current companion card a second ticket for their accompanying companion at no charge.
When you arrive at the Festival Box Office present your National Companion card, our staff will then allocate a corresponding complimentary pass. There is a limit of one companion pass issued on a daily basis. When attending the Festival for multiple days and retaining the same companion, a 3 or 4 Day pass will be issued to your companion. For further information please visit www.companioncard.gov.au/
Gate Ticket Sales / Box Office Hours
Tickets will be available at the gate only if the festival has not sold out. Note that ticket prices will be higher (up to $20 more) if purchased at the gate. Festival Box Office Hours are:
Hackney Road
Friday 11:00am – 10:30pm
Frome Road
Friday 3:00pm – 10:30pm
Both open Sat, Sun, Mon 11:00am – 10:30pm
Refunds
Please choose carefully, WOMADelaide does not refund tickets. Refunds are sometimes offered in extenuating circumstances and in accordance with the applicable Live Performance Australia Code of Practice for Event Ticketing. WOMADelaide is an all-weather event - no refunds will be made if you choose not to attend due to inclement weather. For full Ticketing Codes of Practice, please visit www.liveperformance.com.au. A pdf outlining the Consumer Code of the Live Performance Australia Ticketing Code of Practice is available HERE.
Terms & Conditions
In purchasing a ticket to WOMADelaide you are agreeing to our Terms & Conditions. Please find the full WOMADelaide Terms & Conditions HERE.
Fees & Charges
Advertised ticket prices are exclusive of postage and credit card Merchant Service Fees. The Merchant Service Fee is calculated at 1.5% of the entire dollar value of each order. Please note this fee is displayed as the booking fee on your tax invoice.
Further Ticket Enquiries
Please email bec (at) womadelaide.com.au or call the office on 08 8271 1488.