Before proceeding it’s important that you read the following Terms and Conditions of Sale carefully. These conditions are the basis upon which bookings are accepted. If you do not agree with the following Terms and Conditions of Sale then please do not proceed with your booking.
Page last updated 28 February 2023
COVID-19
For any attendance requirements due to COVID-19 restrictions please refer to the latest information from SA Health.
WOMADelaide may update COVID-safe requirements for any event as directed by SA Health. All ticket buyers will be notified of updates relating to COVID-19.
Conditions of Sale
Providing correct contact details is a condition of sale. This also applies to complimentary tickets and staff tickets. If people are unwilling to provide their contact details, they will be refused entry.
Your wristband is your access to the festival. Every wristband is uniquely identified, linking the pre-purchased ticket back to the purchaser. Wristbands are non-transferable, meaning a multi-day festival ticket is for entry for one person and cannot be shared.
The event does not offer a ticket resale facility. Tickets purchased via unauthorised third-party sellers may not be valid, the ticket may be cancelled without a refund and the bearer of the ticket may be refused admission.
The event organiser reserves the right to change the line-up, program, and/or playing schedule without notice.
Pricing and Payment Methods
- Purchases can be made online, or during the event (unless sold out prior).
- We accept VISA and Mastercard, debit cards, but not American Express or Diners.
- Advertised ticket prices are in $AUD and include GST where applicable. Prices do not include administration or bank charges.
- WOMADelaide is cashless - no cash sales will be accepted.
- FEES & CHARGES - the ticket prices advertised are exclusive of fees and charges. The only payment form accepted is credit card whereby a Merchant Service Fee (MSF) is calculated. The MSF of 1.5% is a bank fee, which is calculated on the full price of the entire order.
Concession Categories and Companion Cards
- The following card holders are entitled to concession price tickets -
- Full-time Student Card
- Australian Pensioner Card
- Centrelink Health Care Card
- Veteran Card (Department of Veterans’ Affairs)
- YHA Members
- Please bring valid proof of Concession to the event as you may be required to show this at the gates.
- Seniors Card holders are not eligible for Concession prices.
- The WOMADelaide Foundation is a participant of the National Companion Card scheme, offering disabled patrons holding a current companion card a second ticket for their accompanying companion at no charge.
Ticket / Delivery Terms
- All tickets are to be purchased online using your Visa, Mastercard or debit card. If you do not have access to a computer please call our office on 1300 496 623 Mon – Fri between 10 – 4pm.
- Upon successful completion of your purchase a confirmation email is sent to your nominated email address, please note that this is simply confirmation of your order, not your entry ticket. All purchasers will be allocated a barcoded wristband, this wristband is your entry and exit to the Festival. We anticipate postage of wristbands to start early February 2023. Every wristband is uniquely identified by a barcode linking the wristband to the purchaser. Fit your posted wristband prior to your arrival. You must leave your wristband on for the duration of its validity.
- Unauthorised sale or duplication of your ticket may result in you being denied entry to the venue. The venue and/or the event manager are not responsible for any inconvenience caused by such unauthorised sale or duplication. In the event that duplicate copies of a ticket are presented at the gate, we reserve the right to deny entry to all parties.
- Tickets of equal value can be exchanged (unless sold out). Tickets can be upgraded but downgrades are not permissible.
Child and Youth Tickets
Children 12 years and under
Each adult ticket purchaser is entitled to bring two children 12 years and under for free, additional Children’s tickets can be purchased at $25 for the full festival OR $10 per single day. Children aged between 3-12 will be required to wear a barcoded wristband which will be scanned in and out of the park. For children under 3 there is no charge or wristband required. Children must enter with a ticketed parent/guardian/responsible adult - unaccompanied children will not gain access. Ages are calculated at the date of entry to the festival.
Youth Tickets
Discounted tickets are available for youths aged 13 – 17 years old. A youth ticket holder does not need to be accompanied by a ticketed adult.
Refunds and Exchanges
COVID 19:
WOMADelaide will be held in accordance with any SA Government Public Health Orders and/or COVID-19 restrictions in place at the time of the event. Current SA Health guidelines provide no requirement for an event COVID Management Plan and we don't anticipate any vaccination, testing, or mask requirements needed to attend WOMADelaide 2023.
Please note that the COVID-19 pandemic is ongoing and patrons acknowledge that they have considered their own personal circumstances when deciding to attend.
We want everyone to have a safe and enjoyable experience. Please remember to stay home if you are feeling unwell and for the latest COVID-Safe restrictions and responsibilities, please visit the SA Health website.
REFUND POLICY:
Please choose your ticket(s) carefully. In accordance with Live Performance Australia’s Code of Practice for Event Ticketing, event management does not offer refunds for the following reasons:
- Failure to attend the event
- Change of mind
- Changes to the line-up/program
- Medical Illness
- Inclement/severe weather - this is an all-weather event
- Late attendance
- Refused entry or eviction from the event
- Event dissatisfaction
- Fear of exposure to COVID-19*
* with the ending of COVID 19 Public Health Directions no refund is available due to an individual contracting COVID / becoming unwell
No refund on any unused portion of tickets if you or your invitees are asked or forced to leave or if you decide not to attend any part of the Event.
WOMADelaide may offer discretionary refunds for extenuating circumstances relating to health or medical reasons. Supporting documentation, such as a medical certificate, will be requested. Refunds include the value of the tickets only.
Tickets of the same value may be exchanged pre-festival or at the festival gates (unless sold out).
Refund exceptions:
- In the unlikely case that WOMADelaide is cancelled, rescheduled and/or relocated, the full value of the ticket(s), shall be refunded.
For full Australian ticketing codes of practice, please visit www.liveperformance.com.au
Conditions of Entry
- On entry to the festival you will be fitted with a wristband corresponding to your ticket type, you must leave your wristband on for the duration of its validity. Wristbands that have been removed or damaged are void and will not be accepted.
- Scan into the venue, Entry and exit is via Barcoded wristband.
- WOMADelaide reserves the right to refuse entry to any person who is unable to produce a valid wristband or seeks to gain entry to the Festival with a duplicate wristband that has already been presented, or produces a wristband purchased or obtained from an unauthorised source or through illegal means.
- Security will search all bags upon entry.
- Alcohol, illicit drugs, glass containers, and animals (except guide and assistant animals) are prohibited from being brought into the venue. Bags will be inspected by security upon entry.
- The event manager takes no responsibility for lost or damaged property. This includes property / possessions left unattended overnight which must necessarily be removed from the park and subsequently donated directly to local charities.
- The event manager reserves the right to view proof of eligibility for Concession ticket purchases.
- This is an all-weather event and will go ahead, rain or shine. You agree to wear adequate clothing and footwear for an all-weather outdoor event, suited to the time of year and the weather conditions on the day. Suitable shoes and protective clothing are recommended especially if the weather has been wet or hot.
- Patrons consent to being included in any photography, film and/or sound recordings within the event or its surrounds, and grant the right to this information being used by us or by third-parties directly associated with the event for future marketing or promotional purposes.
- GATES open 4pm Friday and 11:00am Saturday, Sunday and Monday.
Venue Conduct
- No busking or performing within the event or its surrounds without prior written permission from the event manager.
- No flyering or pamphletting is permitted in any surrounding areas.
- No person shall interfere with plants, water fixtures or any other installation within the venue.
- In keeping with South Australian Government health regulations banning smoking from all outdoor dining areas, the event is a smoke-free event. Patrons wishing to smoke will be able to do so in the designated smoking areas marked on the event map.
- The venue is licensed. Patrons attending the event must comply with all liquor licensing laws. In order to purchase and/or consume alcohol at the event, patrons must be over the age of 18 and have valid photo ID. It is a condition of the Liquor Licence for the event that any patron under the age of 18 must be in the company and supervision of an adult whilst in a dedicated bar area.
Promotional Codes
- Promotional offers are only available online at womadelaide.com.au.
- Promotional offers are not valid on already discounted ticket types.
- Promotional codes cannot be used in conjunction with payment plans.
- Enter the promotional code exactly as specified. Verify that the promotion code was applied successfully by viewing the price on the final checkout page before placing your order.
- All sales are final. If the promotional code is incorrectly entered the discount will not be applied. No refunds or credits will be offered if the code is incorrectly entered.
Payment Plan Purchases
Please note: The option to do payment plans has now ended for the 2023 Festival.
WOMADelaide offers a payment plan option for 3-Day and 4-Day tickets only.
Festival tickets will be available on the payment plan from August. By opting to use our payment plan for the purchase of your WOMADelaide tickets you authorise the WOMADelaide Foundation to deduct agreed weekly amounts from your nominated VISA or MasterCard.
The first payment will reserve your ticket(s). All subsequent payments will be automatically charged to the credit card used for the initial payment. Following instalments will be automatically charged on a weekly basis between 1 am and 4 am on Friday mornings. Please ensure your credit card is valid during the time to pay period.
All ticket fees including postage and an administration fee of $5.00 plus 1.5% credit card fee will be added to your purchase and deducted with the first instalment.
It is a requirement of entry that you register your contact details with WOMADelaide.
If a Payment Plan is entered into between midnight Monday and 4am Friday the next instalment will be scheduled for the following week.
All instalments must be finalised by 3 February 2023.
Other discount prices offered are not available through the Payment Plan.
Changes to Payment Schedule and Refunds
Payment plan schedules cannot be changed, and unless required under applicable Trade Practices and Consumer Protection laws, you will not be entitled to a refund or exchange during the pay by instalment process. It is your responsibility to ensure that the credit card account details you have provided are correct and up to date and you have sufficient clear funds available in the account on the scheduled payment dates. If, for any reason, any of your payments are declined, in whole or in part, WOMADelaide will contact you requesting payment. Any fees charged to you by your banking institution will be payable by you.
Delivery of Tickets
Tickets purchased under the Pay by Instalment plan will not be delivered until all payments have been made. Once full payment has been received, you will receive an email advising that your wristband(s) (entry) will posted via your selected delivery method.
By purchasing with the Pay by Instalment plan, you agree that you have read, understood and agree to be bound by these Terms and Conditions.
Payment tickets are subject to all other terms and conditions of the WOMADelaide ticketing agreement.